Jelani A. Polk
As a Loan Officer, I believe the loan process should be about understanding our client’s needs and helping them achieve their home ownership goals. Good communication and transparency are vital to providing a great customer service experience that results in a customized mortgage solution. As mortgage products, interest rates, and the cost of living change, I remain dedicated to finding new ways to solve the growing challenges of home financing. And Alterra Home Loans echoes this commitment by “Ensuring our loan officers have all the best resources and tools for optimal efficiency.” Most recently, they have provided us with a mobile app that makes the home buying process more convenient for buyers and our Realtor Partners, Alterra’s Pronto Plus. Now, the application process can start anywhere, at any time, and reduce the anxiety of the home buying process with real-time loan status updates.